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NihongoFlow Help & Support

Welcome to the NihongoFlow Help & Support center! We're here to ensure your Japanese learning journey is as smooth and enjoyable as possible.

Get in Touch

For most account-specific issues, the fastest way to get help is by contacting our dedicated support team.

Email us at: support@nihongoflow.com

To help us resolve your issue as quickly as possible, please include the following in your email:

  • The email address associated with your NihongoFlow account.
  • A clear and detailed description of the issue you are experiencing.
  • If applicable, a screenshot or screen recording of the problem.
  • Your device and operating system (e.g., iPhone 15 on iOS 18, Windows 11 with Chrome).

Our team monitors this inbox continuously and aims to respond within 24-48 business hours.

Common Questions

Below are answers to common questions that require direct assistance from our support team.

Q: How do I permanently delete my account and data? A: Account deletion is a permanent and irreversible action. To initiate this process, you must send a request from the email address associated with your account to support@nihongoflow.com. Our team will guide you through the necessary verification steps.

Q: Can I change the email address associated with my account? A: Yes, but for security reasons, this change must be handled by our support staff. Please email support@nihongoflow.com from your current account email to request a change.

Q: I think I've found a bug or a technical issue. How should I report it? A: We appreciate you helping us improve NihongoFlow! Please send a detailed bug report to support@nihongoflow.com. Include steps to reproduce the error, screenshots, and your device information so our technical team can investigate thoroughly.

Q: My subscription isn't showing up correctly in my account, or I'm having trouble canceling it. A: For any discrepancies or issues with managing your subscription, please contact our support team at support@nihongoflow.com. We can manually review your account status and make the necessary adjustments.

Q: How can I request a refund? A: To request a refund, please contact support@nihongoflow.com